Warranty & Support

Our customer support team strives to offer unparalleled service and response times to all of our customers. Our customer support covers product installation, commissioning, training support, warranty management, technical support and a post-warranty repairs and maintenance service.

INSTALLATION, COMMISSIONING & TRAINING SUPPORT

Notting Hill will offer complete onsite commissioning of your equipment as well as operator accreditation as part of the hand over.

Comprehensive training materials/operator documentation will be provided including details of how to access both our clinical engagement staff as well as local technical support.

TECHNICAL SUPPORT

Our customer support team makes every effort to provide accurate, qualified responses to your questions as rapidly as possible. We provide a tiered technical support framework that includes support via:

Phone

Email

Remotely accessed system diagnosis

Video conference

Onsite visits by one of our technicians

12 MONTH WARRANTY

All Notting Hill Devices hardware is covered by a one-year parts and labour warranty.

Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such filaments or scheduled servicing of components.

SERVICE CONTRACTS

Notting Hill Devices provide ongoing service contracts on call preclinical scanners to provide peace of mind to ensure your research will not be interrupted and your equipment will continue to operate at its optimal performance.

Please contact us for more information on our preclinical scanner service contacts via our:

Our support email — support@nottinghilldevices.com

Our office phone number — +61 3 9545 5940 during business hours: 9am to 5pm Monday to Friday.

Notting Hill Devices Warranty Policy

Notting Hill Devices warrants this instrument for a period of one year from date of purchase. At its absolute discretion, Notting Hill Devices will repair or replace the unit if it is found to be defective.

This warranty does not extend to damage resulting from misuse, neglect or abuse or accident.

The warranty extends only to the original purchaser.

The warranty inquiries should state the serial number of the instrument.

Notting Hill Devices is not liable for incidental or consequential damages nor are their implied warranties of merchantability, or fitness for a particular use.

This warranty extends only to the original customer purchaser.

If a defect arises within the one-year warranty period, promptly contact Notting Hill Devices – Level 5, 468 St Kilda Road, Melbourne 3004 providing a description of the fault/issue via:

Our support email — support@nottinghilldevices.com

Our office phone number — +61 3 9545 5940 during business hours: 9am to 5pm Monday to Friday.

Goods will not be accepted for return unless an WMA (warranty materials authorization) number has been issued by our customer service department. The customer is responsible for shipping charges. Please allow a reasonable period of time for completion of repairs, replacement and return. If the unit is replaced, the replacement unit is covered only for the remainder of the original warranty period dating from the purchase of the original device.